Device & Chromebook FAQ's

Posted on 09/28/2020
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IF YOU HAVE ALREADY PURCHASED: Your order is being processed and Chromebooks are being delivered to students at school. Devices for students who are attending in person will go directly to the student. The school will notify At-Home/Hub Learners when the device will be ready for pick up at their home school. 

IF YOU STILL NEED TO PURCHASE: We have two purchase options available to families. The links below will take you to SchoolCash Online to allow you to complete the purchase agreement and initiate the delivery of a Chromebook to your child’s home school.  


  1. Click the appropriate link in the table below. This will take you to SchoolCash Online to complete the online purchase agreement and pay the fee. We recommend using chrome as your browser to complete this process. Payment can be made using, credit card, Visa debit or Echeck.
    1. If you are current SchoolCash Online user, the process to purchase a Chromebook is different than what you are used to. You need to fill out the Chromebook form first and sign into your school cash account second (only once you have been prompted to sign in).  
    2. If you are new to SchoolCash Online you can:
      1. If paying full amount up front you can use the system and check out as a “Guest”
      2. If you choose the 3year payment plan, you will need to create an account with SchoolCash Online. You will need your child’s student ID to create a new account, you can get this from your child’s school. You can pay with credit card, Visa debit or Echeck, in order to use Echeck Here is what you will need:
        1. Bank account number (1-12 digits)
        2. Bank transit number (5digits)
        3. Institution number (3 digits)
  1. If you have multiple children that you are purchasing for, you will need to complete step one for each child.

Regular English Chromebook

New Device - Full Payment Option



New Device - 3 Year Payment Plan



French Chromebook

New French Device - Full Payment Option


New French Device - 3 Year Payment Plan


Please note: If you are ordering a French keyboard device, please note that delivery of these devices is delayed until sometime in October. 

Q1. I have concerns that the software preloaded onto the Chromebooks by the school division will be used to spy on my kids. What is the primary purpose of this software?

The purpose of this software is to allow the school division to properly preload the software tools onto the Chromebooks as well as manage that software list throughout the school year. The school division will not use this software to spy on or track any of the student’s actions on the Chromebook unless it is flagged as a significant security or harassment concern. Enrollment in the Google Management Console software can be ended and removed from the Chromebook at any point.

Q2. If I purchase a device from MHPSD will I be able to download and install programs onto the Chromebooks without the school’s authorization?

You can download and install any programs that you see fit for your child’s learning needs without having to involve the school. Total ownership of the device is transferred to you upon full payment. Please note that these are Chromebooks, so the only applications that can be downloaded and installed are ones from the Chrome Web Store and/or approved apps through the G-Suite store.

Q3. If I purchase a device from MHPSD can I opt-out of the Google Management Console software?

Parents/Guardians can opt out of the management console at any time as long as the device is paid for in full. Parents/Guardians will need to contact school administration with this request. It is important to note that the management console restricts browsing and that by removing the console your child will be able to access websites, outside of the school network, that may not be age appropriate.

Q4. Are there any restrictions on the device by using the Google Management Console?

Only school-approved Google accounts can be used to login to the Chromebook device while it is enrolled in the Management Console. This means no personal G-Mail accounts can be used to login to the Chromebook. The Chromebook will need to be removed from the Management Console before personal G-Mail accounts can be used.

Q5. If I brought my own device should I purchase the Google Management Console software?

If you bring your own device, you do not need to purchase and install the Google Management Console software. MHPSD will not be selling the Google Management Console software to families that choose to bring their own device. Further, we do not recommend that families purchase the Google Management Console as it will not provide any significant value if used outside of the MHPSD network.

Q6. If I send our child with our own device how can I be sure that they aren’t looking at inappropriate content online?

The Bring Your Own Device (BYOD) policy allows any students to bring their personally owned devices into the schools and connect to the school network via the Wi-Fi. The schools Wi-Fi network has thorough restrictions placed on it to ensure that all students are kept safe while browsing online and are also unable to access websites that the school deems inappropriate for students. This restriction extends to various popular social media websites.

Q7. What is the warranty on the Chromebooks, and can I add an extended warranty?

Brand new Chromebooks come with the standard 1-year manufacturer’s warranty. The school division offers no other warranty options for new Chromebooks and no warranty options on used Chromebooks. Locally, Memory Lane is an authorized chromebook dealer and will support warranty claims. 

Q8. How can I purchase a Chromebook for my child?

All families that would like to purchase a NEW chromebook can click on the links in the table above. Please note that there is a limited supply of Chromebooks remaining and they will be sold on a first come first served basis. Please view the Chromebook Purchase Plan for more information about pricing.  

Q9. Cost is a barrier for me, how can I get a loaner device?

Please contact your child's school and they will help you get set up with a loaner device. 

Q10. When will my child receive the Chromebook that we have purchased?

Chromebooks will be delivered to students at their home school.

Q11. What are the specs for the NEW Chromebook?

Model: 16W64UT HP Chromebook 11A G8 EE, Processor: AMD A4 9120C Dual-Core / 1.6 GHz, RAM: 4 GB DR4 SDRAM, Hard drive: 32 GB eMMC eMMC 5.0, Screen: 11.6" 1366 x 768 (HD). Additional Specs: Radeon R4 No Optical, IEEE 802.11n, IEEE 802.11a, IEEE 802.11g, Bluetooth 4.2, IEEE 802.11ac, IEEE 802.11b,802.11a/b/g/n/ac, Bluetooth 4.2, 720p HD webcam, Chrome OS, 2-Cell, 47.6WHr.

Q12. Will the chromebook purchasing option be available for the 2021-2022 school year?

Yes chromebooks will be for sale prior to the 2021-2022 school year. Chromebook purchasing options will be connected to the online registration system.

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